Q. How can I prevent my item from tarnishing or losing its colour?
A. Avoid wearing your pieces when showering, swimming and working out. Keep items in jewelry box, travel case or individual zip bags to prevent tangling, dust collection and oxidation.
Q. What metals do you use?
A. Our metal components are either raw brass, gold plated, silver plated, rose gold plated or stainless steel. Please see the items description for more details or message us for specifics. Our metals are always hypoallergenic - nickel and lead free!
Q. Are your gem stones real?
A. We only source the highest quality of natural semi precious gemstones and do not use any synthetic stones.
Q. Where do you source your materials?
A. We source from Canadian, Asian, European and Indonesian suppliers.
Q. What exactly is cellulose acetate?
A. Cellulose acetate is a natural resource is derived primarily from two sources, cotton linters and wood pulp.
Q. What are your packaging materials and commitment to the environment?
From our beginnings we wanted to make a minimal impact when packaging or shipping our items to customers. We only ship items in recycled paper bubble mailers (that can be recycled!) and reusable mesh bags. When shipping wholesale, we use recycled craft paper boxes and recyclable tissue paper only. Our business cards, earring, necklace and hair clip cards are all made from paper and can be recycled. If you would like to request "eco-pack" shipping please leave a note when ordering and we can send in paper bubble mailer without earring or business card. Minimal tissue paper will be used to prevent scratching or damage for larger shipments.